Under current consumer protection legislation, a Customer acting as a consumer has the right to withdraw from the purchase contract, without having to provide any reason, within 14 days of receiving the product.
To exercise the right of withdrawal, the Customer must notify their decision by using the form available at this page or by clicking on the floating button located throughout the website.
Consequences of Withdrawal
If the right of withdrawal is exercised, all payments received from the Customer, including any standard delivery costs incurred, will be refunded within 14 days of receipt of the notice of withdrawal.
The refund will be made using the same payment method used by the Customer for the initial transaction, unless otherwise agreed between the parties.
The seller may withhold the refund until the goods have been received or until the Customer has provided proof that the returned goods have been dispatched.
Returning Products
The Customer must return the products within 14 days of giving notice of withdrawal.
The products must be returned in good condition, complete with any accessories, instructions and original packaging, where reasonably possible.
The Customer is responsible for the return postage costs, unless otherwise stated on the website or in specific promotions.
Exclusions from the Right of Withdrawal
The right of withdrawal does not apply in the cases provided for by current legislation, including, by way of example:
- personalised or made-to-measure products;
- sealed goods which are not suitable for return for reasons of hygiene or health protection and which have been unsealed after delivery;
- digital content supplied via non-material media after the start of performance with the Customer’s express consent;
- services already fully performed with the Customer’s express consent.
Contact Us
For any enquiries regarding returns and refunds, please contact:
Email: info@kuraweb.it
